Return Policy

At MAUD, we believe in the power of thoughtful design and uncompromising quality. We craft our displays to elevate your brand's storytelling, and your satisfaction is paramount to us.

Our Commitment to You

We proudly operate in full compliance with the Egyptian Consumer Protection Act No. 181 of 2018. If your purchase does not meet your expectations, we offer a 14-day return policy, allowing you 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your MAUD piece must be in the exact condition you received it - unused, unworn, and in its original packaging with all tags attached. Proof of purchase or a receipt is required to process your request.

The Return Process

To initiate a return, please contact our concierge team at info@mauddisplays.com. Once your return is authorized, we will provide you with a return shipping label and detailed instructions on how to securely dispatch your package. Please note that we cannot accept items sent back to us without prior authorization.

Damages and Quality Issues

Given the premium materials we use, we kindly ask that you inspect your order immediately upon delivery. If a piece arrives defective, damaged, or incorrect, please contact us without delay so we can evaluate the issue and swiftly make it right.

Bespoke & Non-Returnable Items

Because we offer specialized design services, including Customized Duco Coating and bespoke finishes, any custom-made, personalized, or special-order items are strictly non-returnable. Additionally, we cannot accept returns on sale items or gift cards.

Exchanges

For a seamless exchange, we recommend returning your original item. Once the return is accepted, you may place a separate order for your new piece.

Refunds

Upon receiving and inspecting your returned item, we will notify you of the approval status. Approved returns will be refunded automatically to your original payment method within 5 to 10 business days. Please allow additional time for your bank or credit card provider to process and post the transaction. If 15 business days have passed since your return was approved, please reach out to us.